Email support
This is our current ClearPath support address. Include the email you use to sign in, your project name, what you were trying to do and any error message. A screenshot can help; remove unrelated personal information first.
Do not send passwords, sign-in links, payment-card details or a full document pack unless it is needed and we have agreed how to share it. If storage cleanup could not finish after a deletion, include the message shown by the app.
Privacy requests
Use the same address with the subject ClearPath privacy request for access, correction or deletion requests. Tell us which account or project is involved. We may need to verify your identity before acting. Read how we use and retain information.
Software help and professional questions
We can help you use ClearPath and understand what a check says. Planning, building-control, structural, fire-safety and legal decisions need the appropriate professional or authority. ClearPath support does not approve applications or certify documents.
Payment questions
ClearPath currently uses test payment flows. If you think you have been charged, tell us the date and the receipt reference, without sending card details. We will check the record rather than treating a test success screen as proof of a real purchase.